Must-Knows and Conditions

• Activities and Itinerary: Subject to weather and availability, timings may shift due to traffic or conditions—stay flexible! The itinerary is tailored for an amazing, eco-conscious trip
• Stick to the tour programme: no refunds for late arrivals, late joins, early departures, or unused services.
• Packing: Bring clothing and essentials for the climate; refer to our “Bring Your Own Things (BYOT)” list for tips.
• Documents: Carry a valid Aadhaar card or driving licence—your responsibility to keep current.
• Medical Conditions: Inform us beforehand of any serious medical conditions or medications.
• Local Customs: Respect laws and traditions for a sustainable journey, especially in cultural areas like Northeast India, where itineraries may shift—be flexible and honour tribal customs.
• Our Role: We connect you with trusted suppliers (hotels, airlines, etc.); we are not liable for supplier services or price changes until deposit or full payment is confirmed.
• Not Liable for Incidents: We’re not responsible for costs from accidents, theft, or changes due to natural disasters (earthquakes, landslides, snowfall, road blockages, floods); government orders; strikes; bandhs; political disturbances; disease-related issues; or adverse weather conditions.
• Unexpected Costs: If extra expenses arise due to the above reasons, settle them directly with our point of contact (POC) or trip captain on the spot.
• Additional Hotel Costs: Handle extra charges (e.g., early check-in, late check-out, room views) directly with hotels or service providers—subject to availability.
• Remote Locations: Services may be limited in remote areas; we appreciate your understanding and cooperation.
• Volvo Bus Travel: Buses between Delhi/Chandigarh or from any specific location and base are third-party operated—stops and routes aren’t fully in our control. In case of a breakdown, we’ll arrange a backup ASAP, depending on location and timing. Thanks for your patience!
• Respect & Responsibility: Cherish our journey by respecting nature and local communities. Your belongings are your responsibility—we’re not liable for any losses.
• Eco-Friendly Travel: Pack a reusable bottle, limit plastic, and take back what you bring to protect our destinations.
• Prohibited Items: Narcotics and weapons are banned—violation means removal without refund.
• Inappropriate behaviour can lead to removal; we prioritise a safe, enjoyable trip for all.
• Additional Costs: Exclude 5% GST, airfare, personal expenses, and entry fees unless specified—these are on you.
• Bookings: Final and non-refundable; double-check trip details, must-knows, BYOT, inclusions/exclusions, and important notes.
• Cancellation Policy: Cancel 30+ days before for an 80% refund; 15-30 days for a 50% refund; less than 15 days, no refund.
• We May Cancel or Postpone: Due to low numbers, offering a full refund—read the policy.
• Special Considerations: Pregnant women or travellers with disabilities—inform us for support arrangements.
• Acknowledgement: Booking means you accept these terms and responsibilities.